Privacy Policy

Welcome to IGUANA Premium EV Care ("we", "us", "our", or "the Company"). We are a company specialized in professional care and protection for electric vehicles, registered in the United Arab Emirates. This Privacy Policy aims to inform you about how we collect, use, and protect your personal information when you visit our website or use our services. By using our website or services, you agree to the practices described in this policy.

We collect various types of information to provide our services and improve your experience. The information we collect includes: Personal Information (full name, email address, phone number, address), Vehicle Information (brand, model, year, vehicle type), Service Information (requested services, preferred appointments, your notes), and Technical Information (IP address, browser type, operating system, pages you visit).

We use the information we collect for the following purposes: providing and managing electric vehicle care services, processing bookings and appointments, communicating with you about your requests and inquiries, sending updates and promotional offers (with your consent), improving our website and services, complying with legal and regulatory requirements in the UAE, and protecting our rights and property.

We do not sell or rent your personal information to third parties. We may share your information with: our employees and internal team to provide services, authorized service providers (such as shipping and payment companies), trusted business partners (such as EVCARS), legal authorities when required under UAE law, and analytics and marketing service providers to improve our services.

We take appropriate technical and organizational security measures to protect your personal information from unauthorized access, modification, disclosure, and destruction. These measures include SSL encryption, firewalls, access controls, and continuous monitoring. However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by UAE law. We typically retain customer data for a minimum of 5 years after the last transaction, in accordance with commercial record-keeping requirements in the UAE. After the retention period ends, we securely delete or anonymize your information.

Our website uses cookies to improve your experience. Essential cookies are used to operate the website, analytical cookies to understand how you use the site, and marketing cookies to deliver relevant content. You can control cookie settings through your browser or through the cookie consent banner on your first visit. Disabling cookies may affect website functionality.

Under applicable laws in the United Arab Emirates, you have the right to: access your personal information, correct any inaccurate information, request deletion of your information, object to the processing of your information, withdraw your consent at any time, file a complaint with the competent authorities, and request a copy of your information in a portable format. To exercise these rights, please contact us through the channels listed below.

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under the legal age, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with the update date. We encourage you to review this policy periodically. Your continued use of our services after posting changes means you accept the updated policy.

If you have any questions or inquiries about this Privacy Policy or how we handle your personal data, please contact us. We are committed to addressing your inquiries within 30 days of receipt, in accordance with data protection requirements in the United Arab Emirates.